Universal City Auto Repair

670 reviews
264 Kitty Hawk Rd, Universal City, TX 78148
Call Us:(210) 361-7919
Mon - Fri: 8:00 AM - 5:00 PM
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5

I brought my vehicle in for a diagnostic test and an estimate, but they were actually able to complete the work I needed while I was there. I was happy I didn't have to come back a second time. The cost was reasonable and the people I saw were friendly. Will definitely come back when I need more automotive work.

Hi Susan, glad all is well with the Chevy, Silverado and that you didn't have to make a second trip! Unfortunately since the lobby is quarantined we're limited to the mingling but I'm glad the encounters you did have were positive ones. It's great that your visit was prompt and we'll be happy to take care of you during your next visit! Thank you. - Scott

- Victory Lane Automotive
5

Fast. Friendly. Professional. My strut (shock absorber) has to be replaced ASAP. I called late in the day. They told me I could drop my car off or come in early in the a.m . I dropped my car off overnight and they had the job done by noon. The front guy Matt was very informative and patient. I feel like I paid a great price. They sent me a complimentary inspection that was very informative on my vehicles condition. I feel much more safe on the road after knowing all of that extra info. They didn’t push any extra work or try to get extra money out of me. They told me things would have to be done but that I had time. They could have easily stirred the pot and made me feel unsafe about my car in order for me to get more work done. But they didn’t. Very trustworthy and I would highly recommend this place.

Hi Crystal, we understand accidents happen! We're glad we were able to get you in, taken care of, and back on the road safe and sound. Happy to know that Matt was attentive and informative! We believe that honesty goes a long way, so it's key to always keep you informed on your vehicles condition. We appreciate you recommending us and taking the time to type up such positive feedback! Stay safe and thank you. - Scott

- Victory Lane Automotive
5

Fast. Friendly. Professional. My strut (shock absorber) has to be replaced ASAP. I called late in the day. They told me I could drop my car off or come in early in the a.m . I dropped my car off overnight and they had the job done by noon. The front guy Matt was very informative and patient. I feel like I paid a great price. They sent me a complimentary inspection that was very informative on my vehicles condition. I feel much more safe on the road after knowing all of that extra info. They didn’t push any extra work or try to get extra money out of me. They told me things would have to be done but that I had time. They could have easily stirred the pot and made me feel unsafe about my car in order for me to get more work done. But they didn’t. Very trustworthy and I would highly recommend this place.

Hi Crystal, we understand accidents happen! We're glad we were able to get you in, taken care of, and back on the road safe and sound. Happy to know that Matt was attentive and informative! We believe that honesty goes a long way, so it's key to always keep you informed on your vehicles condition. We appreciate you recommending us and taking the time to type up such positive feedback! Stay safe and thank you. - Scott

- Victory Lane Automotive
5

Fast friendly service

Hi John, we appreciate you trusting us with your Toyota , Avalon! Being that you've been such a loyal customer we truly appreciate your feedback and we're happy to hear that you were taken care of in a timely fashion. Thank you! - Scott

- Victory Lane Automotive
4.5

Fast, friendly service. They were extremely accommodating, did a great job, for a fair price. Their pick up, and drop off service was so valuable!

Hi Laura, thank you for the great feedback and for trusting us with your Hyundai Sonata! We're glad that our pick-up and drop-off service accommodated your schedule! Thanks again - Rachel

- Victory Lane Automotive
5

Wonderful service even during social distancing protocols. Fast, efficient, honest and fair as always, but also making sure they and their customers stay safe. If you need anything done on your car or truck this is the place!

Hello James, thank you for the continued support! We're doing our best to keep everyone who enters the shop safe. There's many changes going on around us but our integrity and tending to our customers in a timely manner, has not! We appreciate you recommending us and we look forward to your next visit. Stay safe. Thanks again- Scott

- Victory Lane Automotive
4.5

very prompt, clear about necessary service and payment, maintained good phone contact with customer

Hi Matthew, thank you for your continued trust! We're more than happy to tend to any of your vehicle needs and making sure you're safe on the road. We do our best to maintain clear communication between us and the customer to make sure there isn't any surprises. Look forward to your next visit, thank you! - Scott

- Victory Lane Automotive
5

They are fast and reasonable with fantastic results. You want a judgement free, great and friendly customer service equaled with Quality work and efficiency. This is where you want to go. Thanks guys.

We appreciate the feedback Leticia, and are happy to hear that your experience here with us at Victory Lane Automotive was a great one! Thank-you for recommending us and we look forward to future visits! Please stay safe!

- Victory Lane Automotive
5

Matt & the team are fantastic. They had my car in, provided a detailed inspection report, prioritized my services and got my car fixed & out the next day! I highly recommend them even during this unprecedented time they offer social distancing solutions and make car repairs easy & stress free.

Hi Aimee, we're happy to hear that you're satisfied with the customer service as well as the service performed on your Lexus! The digital inspection is a great way to keep up with your vehicles health, and we're happy to keep you as informed as possible. You're feedback, time, and health is valuable to us here at Victory Lane Automotive. Thank you for the kind words! - Scott

- Victory Lane Automotive
5

Thanks for the oil change and maintenance work. I really appreciate it.

You're welcome Tony! We really appreciate you trusting us with both of your vehicles and for you being such a loyal customer. Thank you for your ongoing support! - Scott

- Victory Lane Automotive
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